Customer Service

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

Contact us by Email, Telephone or Snail mail


For product information or customer support:  

The Internet is not perfect, your email may not make it to us the first time, or our response may not make it to you. If you do not receive a response within 72 Hours, Please try again
We will respond to you within 48 hours, during regular business hours.

Window Blind Replacement Parts
For the do-it-yourselfer we can supply parts for your window covering. To be certain, it is best to either email us a photo. Email with pictures, is the fastest & best way, to help find your part. We will respond to you within 48 hours, during regular business hours.

if you find a problem with the website or you would like to make a recommendation please contact the webmaster.


Customer Care Center

To contact a service representative during regular business hours: Monday to Friday 9:00am to 4:00pm (PST) Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 72 hours of the first business day. We are currently not set up to accept phone orders. 

Contact us by Telephone: You can reach us on our new toll-free number: 1-800-737-3219

Snail Mail:

  • The prices on our web site are for the Internet only. Please no phone orders, we do accept mail in orders. For those that like doing business the old-fashioned way, we still offer a printable order form. Payments may be made by check, money order or credit cards. Once you fill out the information mail or fax it back to us for immediate processing.

    Printable Order Form
    Please allow your browser to download your order for so you will be able to fill out the information. This process may take a minute or two.

    Download  Order Form

    Get free Adobe Acrobat Reader to download and view PDF files.


    To Fax your order print out our printable order form and fax it to us: 1-360-989-1141

Send your inquiries to:

  • Blind Parts NW
  • 1704 E 29th St.
  • Vancouver, WA
  • 98663